Bandcamp

Christian Freitag

Frequently Asked Questions

If products are not seen in your locker, this will be because the label has removed the rights to retail that content through our store. T...

My music isn't showing in my locker. Why?

Yes. If you would like to purchase from 7digital, you will need to sign up for an account with us. Please refer to 'How do I create an acc...

Do I need to set up an account to purchase downloads from 7digital?

Have you forgotten your password or has your password stopped working? If you enter your login details and the page keeps refreshing itsel...

My email address isn't being recognized when I sign in. How can I access my account?

You can change or reset your password on the following page:https://www.7digital.com/resetpasswordsendemailIf you require any further assi...

How do I change or reset my password?

My Account

If you are having trouble redeeming your voucher, please email us stating the following information:1. The promotion from which you obtain...

My voucher code doesn't work

In order to 'pay' for your downloads using a voucher, simply add the album/track of your choice to your basket and proceed to the checkout...

How do I use my voucher?

Please note that 7digital is a digital music download store. Here, we sell the following file formats for download: - Mp3 (256 kps)- Mp3 (...

Do you sell CDs?

Unfortunately we currently do not offer this function. We are working to bring you a Wishlist function very soon, so stay tuned!

Can I save tracks, like a wish list?

If you are currently located in a country that doesn't have a local store you will unfortunately be unable to purchases from 7digital.

There is no 7digital store that corresponds to my current location, where can I shop?

Some music labels offer content to be purchased on a pre-order basis. This means that the files will be added to your account and only onc...

What is a pre-order?

Yes, we offer 30 second clips of all the 7digital tracks for you to sample before purchase.

Can I preview music?

Unfortunately, due to recent changes regarding label compliance, you will only be able to purchase from a certain store if you are both a ...

I want to buy music from another 7digital store, but I don't live in the same country as that store.

We are now only accepting payments for your purchases through PayPal. This is a secure and fast way to pay for your music. You do not need...

Paying for music using PayPal

Purchasing

Please note you are not able to buy vouchers or gift cards to redeem on 7digital. We only issue vouchers to users in line with promotions ...

Can I buy vouchers or gift cards to use on 7digital?

As we are now taking payments through PayPal only, your credit card/ payment details have been deleted by 7digital.

How to I delete my credit card/payment details?

Payments are made through PayPal, rather than 7digital directly. You will need to contact PayPal or your bank to investigate the issue.

My card was declined, why?

How do I update my credit card/payment details?

7digital does not store any payment details. All purchases are now made through PayPal, a widely-used and secure method of making payments.

Are my payment details safe?  Do you store my payment details?

We accept payments through PayPal, a widely-used and secure method of making payments. Paying via PayPal is simple. You essentially have t...

What payment methods do you accept on 7digital?

Payments

Sometimes errors can occur that prevent content from being added to your account correctly after the transaction has been processed. If th...

I have been charged for music but the tracks are not present in my "My Music" section.  What do I do?

Sometimes errors can occur when purchases are made which can prevent the transaction from being processed correctly. If you believe this h...

Why have I been charged twice?

If the refund you are expecting is a credit card refund, you can expect to see the money in your account within the next 3-10 working days...

How long will it take for my money to be refunded?

If you believe you have purchased a faulty product and suspect you may be entitled to a refund; please send us an email. We will be happy ...

Am I entitled to a refund?

If you are a consumer and reside in the European Union and have made an online purchase from us, you have a legal right to cancel your ord...

What is your refund policy?

Refunds

If products are not seen in your locker, this will be because the music label has withdrawn the rights to retail that content from our sto...

I am getting an error message in a yellow box stating that my purchase is no longer available, what does this mean?

You are able to play all files purchased from 7digital through the player of your choice.Please note that iTunes DOES NOT SUPPORT FLAC, yo...

How do I listen to my purchased music?

Using Windows explorer: 1. go to your downloads and find the zip folder 2. do a right click and from the "open With..." options, select "W...

How do I extract files from a zip folder?

When you purchase from 7digital, your purchases will be added to your 'locker'/ 'My Music' section below:https://www.7digital.com/yourmusi...

How do I download my music?

If you believe there to be a problem with your download, please firstly try re-downloading the tracks one by one. This usually solves any ...

My download is broken. What do I do?

Downloading

We are aware of a problem that is affecting larger zip folders and we are working on a long term solution, For the moment however, we advi...

My FLAC album won't download?

Because of the detail in the audio, FLAC files are larger and will take up more storage space.Because of their size, FLAC downloads may ta...

Does FLAC take up more storage space?

FLAC stands for Free Lossless Audio Codec, and it is an audio compression format like MP3, but while MP3 uses a "lossy" compression, which...

What is FLAC?

FLAC

Follow these simple steps to play content from 7digital on your Chromecast:
 
Mobile apps

Connect your device and Chromecast to the same ...

How can I play 7digital music on my Chromecast?

Yes - you will need to run the latest version of the Google Chrome browser and also install the Chromecast extension, available from the C...

Can I stream music from my computer?

If you're having issues playing music on your Chromecast, please try these simple steps to resolve the issue. If you still have problems, ...

Why is the Chromecast icon not appearing?

Connected Devices

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