My Account

• My music isn't showing in my locker. Why?
• Do I need to set up an account to purchase downloads from 7digital?
• My email address isn't being recognized when I sign in. How can I access my account?
• How do I change or reset my password?

Purchasing

• My voucher code doesn't work
• How do I use my voucher?
• Do you sell CDs?
• Can I save tracks, like a wish list?
• There is no 7digital store that corresponds to my current location, where can I shop?
• What is a pre-order?

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Payments

• Can I buy vouchers or gift cards to use on 7digital?
• How to I delete my credit card/payment details?
• My card was declined, why?
• How do I update my credit card/payment details?
• Are my payment details safe? Do you store my payment details?
• What payment methods do you accept on 7digital?

Refunds

• I have been charged for music but the tracks are not present in my "My Music" section. What do I do?
• Why have I been charged twice?
• How long will it take for my money to be refunded?
• Am I entitled to a refund?
• What is your refund policy?

Downloading

• I am getting an error message in a yellow box stating that my purchase is no longer available, what does this mean?
• How do I listen to my purchased music?
• How do I extract files from a zip folder?
• How do I download my music?
• My download is broken. What do I do?

FLAC

• My FLAC album won't download?
• Does FLAC take up more storage space?
• What is FLAC?

Connected Devices

• How can I play 7digital music on my Chromecast?
• Can I stream music from my computer?
• Why is the Chromecast icon not appearing?